Returns & Exchanges
None of the following conditions affect your statutory rights when goods are faulty or are not as described.
We hope that you will be satisfied with anything that you buy from us. However if you decide to return an item for exchange or you have decided not to keep it, you should contact us within 14 days from the day after the delivery date. So that we can process a refund or exchange of an item, it MUST be in unused and fully re-saleable condition. This includes all its original labels and tags.
For faulty goods or items that develop faults not considered by us to be caused by misuse or damage, you will be entitled to a full refund or replacement at our cost. If you consider an item to be faulty, please contact us straight away so that we can resolve the matter. Any claim must be made within a maximum period of 3 months from delivery.
Returns can be made by post or in person at one of our shops.
If planning to send by post, please use the contact form on the website or write to us by replying to the email address on the order acknowledgement to explain the reason for the return and whether you would like a refund or a replacement. Please include your name and order number. We will email you back with further instructions. Please note we will only refund the price of the item to the purchaser or exchange the product once it has been received by us.
If you wish to return the item in person, please also bring a copy of the email order to one of our shops in East Devon (for addresses see website). Please tell the shop assistant that you bought the item online and they will process your request for you by exchanging the item or arranging for a refund.
We will refund fully the return postage when a product is faulty or damaged, but not when an item is simply unwanted. Please ensure that you enclose a copy of the postage receipt. If it is simply unwanted, you will have to pay the return cost of postage for the returned item.